We're here to help. Send us a message and we'll respond within 48 hours.
When emailing, please include:
Make sure you've granted HealthKit permission. Go to iPhone Settings → Privacy & Security → Health → StepPet, and enable Steps, Distance, and Active Energy. Your pet evolves based on daily steps, water intake, and your walking streak.
Go to iPhone Settings → tap your name at the top → Subscriptions → StepPet → Cancel Subscription. You'll keep Premium access until the end of the current billing period.
Sign in with the same Apple ID or Google account you used before. Your pets and progress sync automatically via cloud backup. If you were using Guest mode, data stays on the device only.
Long-press the widget → Remove Widget → add it again from the widget gallery. Make sure HealthKit permission is granted for Steps, Distance, and Active Energy.
Sign in with the same Apple ID used for the original purchase. In the app, go to Premium → Restore Purchases. Apple will recognize the active subscription automatically.
In the app: Settings → Delete Account. This permanently removes your account, pets, and all synced data from our servers within 30 days.
No. HealthKit data (steps, distance, calories) stays on your device and is never sent to advertisers or third parties. See our Privacy Policy for full details.
StepPet reads from HealthKit, which aggregates data from both your iPhone and Apple Watch. If you wear your Watch while your iPhone stays still, the Watch counts those steps.
Yes. Tap "Skip for now" on the login screen to use Guest mode. All features work locally. Cloud sync and leaderboards require a sign-in.
Found something broken? Please email arachimay@gmail.com with:
We take bug reports seriously and usually respond within 1–2 days.